Dispute Resolution
Our team deeply regrets any inconvenience, dissatisfaction, or problems you may have encountered while using our website, products, and services.
Your experience is significant to us, and we take all feedback and issues seriously.
This dispute resolution page explains how we will handle disputes, claims, and controversies arising from or related to the use of our website, products, and services.
To go directly to the dispute resolution form submission page, please click this link.
Scope of application
This policy applies to any disputes, claims, or disagreements between you and the company, including but not limited to the following:
- Website access or applicability
- Product purchase, customization, and services
- Payments, refunds, taxes, customs duties, and fees
- Transportation, delivery, delays, and loss
- Marketing content, promotions, and advertising
- The interpretation or enforcement of our terms, policies, and disclaimers.
Sincere negotiations
Our team firmly believes that most disputes can be effectively resolved through open, honest, and respectful communication.
Before initiating any arbitration, litigation, or other formal legal proceedings, the parties agree to attempt, in good faith and to the extent reasonable, to resolve the dispute through negotiation.
If you have any complaints or questions about our website, products, or services, please get in touch with us promptly and provide as much detail as possible (including order information, if applicable) so we can better understand the issue and respond accordingly.
Upon receiving your letter, we will conduct a thorough review and respond within a reasonable timeframe.
To the extent required by applicable law, this clause does not affect any non-waivable consumer rights you may have under the law.
Class action lawsuits are prohibited.
To the maximum extent permitted by applicable law, any dispute shall be resolved individually and not through any class, consolidated, or representative action.
To the extent permitted by law, you agree not to initiate or participate in any class action, consolidated action, private attorney general action, or other representative proceeding against the company.
If any provision of these terms is deemed unenforceable in your jurisdiction, that unenforceable portion shall not affect the validity and enforceability of the remaining provisions of this dispute resolution page.
International users
If you are accessing this website from outside the company's primary operating jurisdiction, you are responsible for complying with local laws.
Dispute resolution procedures may vary by country or region.
Policy Updates
Please note that we reserve the right to update or modify this dispute resolution page at any time to comply with and improve our policies and services.
Unless otherwise stated, changes will take effect immediately upon being posted to the website.
By continuing to use this website after the update, you agree to the revised terms.