Satisfaction Guarantee

Please shop with confidence; we've got you covered.

We understand that online shopping is a convenient and enjoyable experience, allowing you to purchase your favorite items with just a few clicks, without visiting malls or stores.

Therefore, it should be something to be excited about, not something to be anxious about.

At Rivviv, we firmly believe that trust is built through actions, not through empty slogans like those used by other brands.

Therefore, we offer a satisfaction guarantee on every order.

What does Rivviv's satisfaction guarantee mean?

So what does our "satisfaction guarantee" mean?

If a problem arises, you will not be ignored.
You can chat with our support team in real time.
Your feedback will be reviewed in a completely fair and thorough manner.
Provide clear and practical solutions.
Your time and trust will be treated with the utmost respect.
We prioritize long-term relationships, not one-time transactions.

We won't hide behind rigid rules; we focus on reasonable and humane solutions.

Therefore, you can rest assured about this!

Shop with complete confidence.

We want you to feel completely confident and trusting when shopping on the Rivviv brand website, rivviv.com.

You will be protected if your order experiences any of the following situations:

Verified quality or production issues
Damage caused during transportation
Incorrect item shipped
The confirmed content differs significantly from the delivered content.
Reasonable issues arising from the fulfillment process
Other reasonable circumstances confirmed after review.

Honest reporting and expectations

We need to clarify the following points to ensure our commitments to everyone are fair and effective. Please note:

Due to factors such as lighting, the camera used for screen capture, or custom manufacturing processes, natural variations in color, texture, or surface finish may occur.
Normal wear and tear is not considered a quality issue.
Customized or personalized products are only eligible for after-sales service if a defect is verified.

These details help us maintain long-term fairness while upholding our commitment to customer satisfaction.

We're not just saying this ourselves; it's a consensus within the industry.

What measures are we taking to correct the errors?

Depending on your specific circumstances, Rivviv may offer:

Free replacement
Full or partial refund
Store credit/points compensation (available for future use)
Solutions tailored to your particular needs.

Our primary task is simple: You should feel satisfied and comfortable with the product you purchased.

Transparent and straightforward support process

If you need any assistance:

You can contact us through our customer support pages, including the feedback, complaint, and contact us forms, by submitting the form that best fits your needs.
Please describe the problem and your order number.
If necessary, please include your photos and videos.

We typically respond quickly within 12-48 hours, and every request is reviewed and answered by a professional team of real people.