Free Shipping
Following discussions, the Rivviv team has decided to offer free shipping to all Rivviv users worldwide. Yes, this is a challenge for us!
Why? This would significantly increase our costs, as shipping to different countries/regions is costly. However, we know that the vast majority of brand websites, even over 95% of them, are unwilling to bear such costs.
However, we are proud to say that Rivviv can do just that. No matter the size of your purchase or your country of origin, we will always provide attentive, transparent, and thoughtful service.
Why do we offer unlimited free shipping?
You may be wondering whether we have incredibly high profit margins or very poor-quality products.
In fact, the opposite is true. After deducting all operating costs, including labor and other handling expenses, our profit margins are skinny.
Furthermore, you can learn about our quality through various channels; all of our products are works of art crafted with meticulous care.
We have served customers across Europe, North America, Oceania, and Asia, and we have consistently found one commonality: shipping costs can cause unnecessary hesitation and stress during the shopping process.
Many brands set shipping cost thresholds or charge hidden fees, but we believe that a truly customer-centric service philosophy is the only way to eliminate these obstacles!
We offer free shipping with no minimum order, making your shopping experience smoother, more predictable, and more comfortable – whether it's your first order or your hundredth purchase.
Policies built on a foundation of transparency and trust.
Trust is one of the cornerstones of our great brand. Offers such as free shipping with no minimum purchase mean precisely what they say:
- There are no hidden fees.
- There are no small-print clauses; please rest assured.
- There is no special code. Please rest assured.
- No shopping cart rules to hit, don't worry.
No matter the order size or your location (as long as logistics or cooperative logistics can deliver), every customer can enjoy the same preferential policies at Rivviv.
Fast handling and processing
As you can see, although saying free shipping will significantly increase our costs, we will never compromise on delivery quality.
Every order is verified, inspected, and packed by our well-trained logistics team, with a processing time of 2-3 working days.
For custom orders, the delivery time depends on the customized pattern and material. Ensure every product meets our quality standards before leaving the warehouse.
For more Information on shipping policies, please click on the link.
Real-time tracking gives you peace of mind
You will ask: Oh! How should I know the status of my order after it has shipped? Where is my order?
Dear, please don't worry! You will receive real-time email updates when your order is placed and when it ships.
Once your goods are shipped, you can view the tracking details in the order tracking section. Once these are updated, you will see or receive relevant Information.
We don’t want you to feel worried or confused about this. Secondly, if you encounter any problems when interpreting the tracking Information, please don’t worry! Our customer service team is ready to provide you with clear and accurate answers.
Rivviv makes you feel valued
Our free shipping policy is not a promotion! It is a long-term commitment to care for every Rivviv global user.
It reflects our commitment to eliminating shopping friction, alleviating your concerns, and creating a more caring, warm shopping experience.
Every order, no matter how big or small, deserves our respect and attention. This is our thanks for your choice!