Complaints Book

The complaint policy was updated on October 30, 2025.

We are very sorry to have brought you to this page!

Scope of complaints

You can file a complaint regarding the following matters (but not limited to these):

  • Product quality issues (e.g., damage, defects, discrepancies with the description, etc.)
  • Order, shipping, or delivery delays.
  • Poor after-sales service or communication experience.
  • Website usage issues (e.g., inability to submit orders, payment errors, missing payment options, etc.)
  • Infringement issues
  • Legal and regulatory issues
  • ETC。

Our processing commitment

  1. Prompt response – We will contact you within 48 hours of receiving your complaint.
  2. Thorough investigation – every complaint will be carefully recorded and evaluated.
  3. Actively resolving issues – We will provide solutions based on the nature of the problem, including refunds, replacements, reshipment, or other reasonable compensation.
  4. Continuous improvement – the results of your complaint will be incorporated into our quality and experience improvement system.

Complaint submission methods

👉Please click on the complaint form to submit your application.

Please include your order number (if applicable), a description of the problem, and any relevant images or attachments in your email.

We will provide prompt responses and resolutions with a sincere, professional approach.