Payment Protection

We attach great importance to our customers' payment security! Our payment protection policy ensures that all Rivviv customers' online transactions are safe and reliable, allowing users to complete payments with peace of mind and security during shopping.

Scope of application

Please note that this payment protection policy only applies to all payments completed on the Rivviv official website.

This includes credit cards, debit cards, PayPal, and other platform payment methods.

This policy protects all valid orders during the payment process.

How Payment Guarantee Works

For example, when you complete the payment, the transaction Information will be encrypted by a security system.

If abnormal payments or unauthorized transactions occur during the payment process, this policy will provide users with corresponding processing support, including refund procedures, transaction verification, and security verification.

Illustration of Rivviv Payment Protection Plan ensuring secure online transactions

Payment method and security protocol

We are constantly adding more payment methods and support multiple mainstream payment methods, including but not limited to Visa, PayPal, MasterCard, etc.

All payment Information is transmitted strictly using industry-standard security protocols (such as SSL encryption) to ensure the security of user payment data.

For more Information about payment security standards, please refer to the official PCL DSS website.

Data privacy and encryption measures

Don't worry—all sensitive Information, including credit card and billing Information, is encrypted using AES-256 and TLS/SSL protocols during transmission and storage to ensure that it cannot be read without authorization.

We strictly comply with international regulations, such as GDPR and CCPA.

Our systems undergo regular security audits to ensure continued adherence to best practices.

Users can review our Privacy Policy, including data retention and access controls, to understand how Information is protected in every transaction.

Payment coverage and limitations

Applies to:

Unauthorized or abnormal transactions occur during the payment process.

Payment failure caused by the payment system or network anomalies.

Our system checks and confirms operational or technical issues in the transaction.

This policy does not cover payment issues caused by user-initiated errors (such as entering incorrect payment Information).

Visual representation of Rivviv's Payment Protection Plan, illustrating secure online transaction processes

User Responsibilities and Best Practices

To ensure payment security, users need to pay attention to the following:

Please complete your payment in a secure environment and avoid using public networks.

Keep your payment account Information and password safe.

If you encounter payment anomalies, please contact our customer service immediately to initiate the relevant process.

Right to modify and update policy

Rivviv reserves the right to modify, update, and improve this policy anytime.

Policy updates will be posted on this website and will take effect promptly.

Users' continued use of this website constitutes their agreement and acceptance of the updated policy terms.

We encourage users to regularly review our policy pages, including this page, to ensure they are updated with the latest policies.

Dear user, your payment security is always one of our top priorities.

You can rest assured when purchasing all Rivviv brand products. If you have any questions about this payment protection policy or need help, please contact us.

Please contact us on the feedback page if you have any suggestions or feedback.