Shipping policy

The transportation policy was last updated on November 2, 2025.

This will surely be a pleasant surprise for you! Because we offer free worldwide shipping on all orders!

There is no minimum purchase requirement, meaning we will provide free shipping no matter how much you buy or how many items you purchase. Rest assured, there are no hidden costs.

Processing time

We will typically process and ship non-customized products within two business days.

Due to the varying distances between the countries and regions to which the goods are shipped and the series of procedures involved, you will need to wait patiently while you receive the goods.

For customized products, we need to go through careful production and design.

However, such processing takes 3-5 business days after order confirmation before shipment.

Please click to read for detailed customization policies.

It should be noted that processing time may be slightly longer during peak seasons or special promotional periods.

You will automatically receive an email notification once your order is ready to ship.

Rest assured, every one of our products undergoes strict quality control and is guaranteed to be of good quality. We will also ship your order quickly to minimize your waiting time!

Order tracking

We use environmentally conscious logistics partners to ensure safe delivery.

After your order is shipped, you will receive a tracking number via email.

You can track your shipment directly through our website, the carrier's website, or the tracking number link in your order confirmation email.

Incorrect address or delivery failed

Please make sure you confirm that your address is entered correctly before order confirmation.

If your address is incorrect, we will recall the shipment and resend it to the new address you provide before it is shipped out. The buyer will be responsible for the cost of reshipment.

However, please note that if the goods have already been shipped or transported, and you find that you entered the wrong address or are not receiving the correct location, you will be responsible for the loss.

Customs duties and import taxes

It should be noted that most countries and regions may levy import duties and taxes, and the buyer bears these costs.

Rivviv assumes no responsibility for delays caused by customs inspections.

The package was lost or damaged

If your package is lost, stolen, or damaged upon delivery, please contact us within 3 days.

Please click the complaint form to file an appeal.

We will investigate the issue and provide appropriate solutions, such as replacement, compensation, or refund.

Sustainable Packaging

We are committed to reducing waste. Therefore, we use environmentally friendly and recyclable materials to package your orders whenever possible.

Policy Update

Rivviv reserves the right to update or modify its shipping policy without prior notice.

Any changes will be reflected on this page, along with the latest update date.

Please check our policies regularly to stay informed.